FINE PRINT

Refund Policy

What you buy at SPAWNPORT GAME STATION is pod time — an hour, a long-haul block, or a prepaid bundle. This page is the plain-language log of when that time comes back to you, and how to ask for it. No hidden clauses, no handling fee.

What you are actually buying

Because we sell time rather than a physical product, a "refund" here means giving back unused pod time — either as money returned or as credit toward a future dock. There is nothing to return in a box, so the whole policy is about time that was booked but not spent.

Cancelling a booking

Plans change — that is fine. Cancel at least three hours before your slot and we refund it in full, or move it to any open block that suits you better. Inside three hours the pod is already held in your name and dark to everyone else, so we keep the fee; even then, we will still shift it to later the same day if a bay is free. To cancel, just reply to your confirmation email or message the crew.

Prepaid hour bundles

Bought a bundle of hours you have not started? It is refundable in full within fourteen days as long as none have been played. Once you have used some of a bundle, we refund the balance of the whole unused hours that remain. Prepaid hours do not expire abruptly — but if you would rather have the money back than the time, ask and we will sort it.

If the fault is ours

If a pod fault ends your session early — a crash we cannot recover, a screen that drops, a bay that will not boot — and there is no free seat to move you to, that lost time is refunded or credited without argument. Tell the crew while it is happening so we can log it there and then. This is your right under the Australian Consumer Law and we do not make you fight for it.

What we cannot refund

Time you booked, arrived for and played is spent — we cannot refund a session because a match went badly, a team did not show, or you simply finished early and left. We also cannot refund a slot you missed entirely without cancelling, since the pod was held dark in your name. Beyond that, the consumer-guarantee protections above always apply.

How to ask, and how it comes back

Email [email protected] or reply to your booking confirmation with what happened. Approved refunds return by the same method you paid with, usually within a few working days, with no handling fee taken off the top. If we owe you time instead of money, we load it straight onto your next dock.